FAQ

Frequently Asked Questions

Electric fatbikes are indispensable nowadays. Are you planning to purchase a fat bike? You should look at Astonic! Because we develop and assemble our electric fatbikes ourselves, there is no one who can inform you better than us. We have been asked many questions before. We have listed these questions and the answers below. If your question is not listed, please do not hesitate to contact us.

Can i insure my E-Fatbike?

Yes, an E-Fatbike from Astonic can be insured, not all E-Fatbikes can still be insured because the poor quality and too much damage is brought on the insurers. Fortunately, an Astonic E-Fatbike can be insured against theft and damage, when purchasing we advise you about the best party to take out your insurance.

Will every E-Fatbike get stolen?

No, not every E-fatbike get's stolen, with us the theft percentage is even lower than 1%. This has everythink to do with the fact that we focus on adults, they always secure their valuable E-Fatbike to an object, which greatly reduces the risk of theft.

Will every E-Fatbike get stolen?

No, not every E-fatbike get's stolen, with us the theft percentage is even lower than 1%. This has everythink to do with the fact that we focus on adults, they always secure their valuable E-Fatbike to an object, which greatly reduces the risk of theft.

What Fatbike sellers don't tell you

The big difference between quality, because they do not (yet) have enough knowledge. Which model is suitable for use on public roads and which is not (for profit). How long you have to wait for a replacement part in case of breakage or damage (often the part first has to come from China).

At Astonic, only the highest quality parts find passage on our E-Fatbikes, we inform honestly and transparently about legislation and all parts are always on the shelf so we can immediately carry out repairs in the event of breakage or damage.

Is a E-Fatbike dangerous?

No, with an E-Fatbike from Astonic you can safely participate in traffic. Our models are of high quality and 100% road approved.

However, there are many dangerous E-fat bikes available, the quality is poor or they are not allowed on public roads. Need advice read our E-Fatbike news full of tips or email us, we are happy to advise.

Can I install a child seat on an Astonic E-fatbike? 

yes, we offer safe options for children from 6 months to adulthood. This is how our E-Fatbik grows with the family.

Were can i buy the best E-Fatbike?

With the quality and lifespan of an E-Fatbike from Astonic, you are sure that you are buying the best E-Fatbike! The service and customer contact is also of the highest level. You can buy the best E-Fatbike at Astonic!

No budget for an Astonic E-Fatbike? we are happy to refer to other good options!

How do I know which Astonic fatbike is best for me?

If you are not sure which Astonic e-bike with fat tires suits you best, visit our Astonic showroom. Here you can extensively test all models of fat bikes. We also offer the possibility to schedule a free test drive at your home. Of course we cannot bring all fatbike models.

I am 2 metres tall will I also fit on your fatbike?

Of course you will fit on an Astonic e-fat bike, our Sky High models are specially designed to provide comfort for people over 200 cm tall.

I am 2 metres tall will I also fit on your fatbike?

Of course you will fit on an Astonic e-fat bike, our Sky High models are specially designed to provide comfort for people over 200 cm tall.

I am 2 metres tall will I also fit on your fatbike?

Of course you will fit on an Astonic e-fat bike, our Sky High models are specially designed to provide comfort for people over 200 cm tall.

Law and regulation

Do you need a driver license for driving a E-Fatbike?

No, you do not need a driver's license for an E-Fatbike from Astonic, you do not need to wear a helmet and there is no minimum age. However, it is wise to wear a helmet and we advise not to purchase an E-Fatbike for young people under the age of 12.

How fast  do a E-Fatbike go?

An E-Fatbike from Astonic goes up to 25 km/h and has a power of 250 watts, making it 100% approved for public roads.

How fast  do a E-Fatbike go?

An E-Fatbike from Astonic goes up to 25 km/h and has a power of 250 watts, making it 100% approved for public roads.

Are all your fatbike models allowed on public roads?

Yes, the E250 watt models are 100% street legal and are allowed on public roads without insurance. They have a maximum off 25 km/H and belong to the category off a normal E-bike. Normal E-bike only with cooler looks!

Are all your fatbike models allowed on public roads?

Yes, the E250 watt models are 100% street legal and are allowed on public roads without insurance. They have a maximum off 25 km/H and belong to the category off a normal E-bike. Normal E-bike only with cooler looks!

Test ride

How long do's a test ride on a fat bike take?

A test drive with us is not the normal up and down the street, you will ride an average of 15 minutes per model and you can test as many models as you want. On average you should count on a total duration of 1.5 hours.

Delivery

what is the delivery time of a pre-order fatbike

The delivery time of a Pre-order Fatbike is between 6 and 10 weeks on average. Of course, delivery times may vary. If you want to be sure of the expected delivery time, you can always mail or call for information.

What is the delivery time on accessories?

If you order an accessory that we have in stock, it will be shipped the same day. This way you will have it within 2 or 3 working days.

Do I still have to tinker before I can hit the road?

You don't have to tinker yourself, your electric fat bike is delivered fully assembled. After a short explanation from our transporter you can set off immediately!

What are the shipping costs?

A fat bike is always shipped for free in the Netherlands.

If you order accessories, you pay € 7.95 shipping costs within the Netherlands. Orders with an order value upwards of €150 are shipped free of charge within the Netherlands.

Payment and purchase

Can I buy an Astonic E-fat bike on installment?

You can buy your Fatbike from us with in3, you pay off your Fatbike in three equal instalments without interest or BKR registration. There are also various options for leasing your Fatbike.

Checking out an Astonic E-fat bike with In3 how does it work?

In3 - Pay in 3 instalments with 0% interest

Prefer not to pay for your purchase in one go? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three instalments with no extra costs. So you can buy your favourite product within your budget. The minimum order amount is €100 and the maximum order amount is €3,000. 

 Prior to payment, in3 performs a super-fast data check. In the unlikely event that your payment request is not authorised, you can contact in3 or choose another payment method. Want more information about in3? Then visit: www.payin3.nl.

 How does it work?  If you choose in3, you will pay the full amount in three equal parts within 60 days. On the day of your order, you pay the first part via iDeal and your purchase will be shipped. 30 days later you pay the second part and 30 days later again the third part. This way, you don't have to spend a lot in one go. You will receive an e-mail as soon as you need to make a new payment. How convenient!

 Choose & check:

Choose in3 at checkout, the system does a super-fast data check.

 1st payment & shipping:

You make your first payment immediately and the order is placed.

 2nd & 3rd payment:

Within 30 days you make the second payment and within 60 days you make the third payment

can I purchase an Astonic as a self-employed person or through my employer?

We work together with Cyclis, they are happy to assist employers and freelancers with purchase via lease. On average 40% cheaper, and completely unburdened!

Can i get a E-Fatbike true my employer?

Yes you can, our E-fatbike can be purchased through the employer, we work together with Cyclis. If you would like to make use of this, we would be happy to advise you and your employer, it costs your employer nothing and for you, purchasing via lease is often around 40% cheaper.

Much cheaper E-Fatbikes can no longer be purchased via lease, because the lifespan of these fatbikes has turned out to be shorter than the duration of the agreement. Fortunately, with the quality of an Astonic you are in the right place and our E-Fatbikes are fantastic for commuting!

 How can i make a payment?

You can pay via ideal, paypal, credit card, bank transfer, in3 and of course cash at our workshop. For lease and bicycle plan we work together with Cyclis, Fiscfree and National bicycle projects.

Warranty and returns

How long does the warranty last?

The warranty on your Astonic e-fatbike is 24 months. Wear parts are excluded from this.

If you would like to read our general terms and conditions or extended warranty conditions, click on the 'Terms and Conditions' link at the bottom left of our website.

How do I return a product?

Are you not satisfied with your purchase from Astonic or does the purchased part not fit your Fatbike? Too bad, but of course that's possible. You can return purchased items within 14 days without giving any reason. The purchase amount will be credited to your account within four days after we have received the returned item. Shipping cost will not be returned.

Register your return at Astonic via email info@astonic-rides.nl and state in the email the items that will be returned, your order number and the bank account number to which the amount must be refunded. Only undamaged and unused items are eligible for return.

I am not 100% happy with the E-Fatbike. Can I return it?

Are you not satisfied with your Astonic fat bike? You can return the bicycle within 14 days without giving any reason. We charge €75 to collect the bike at your place. Returning the bike to us is of course free of charge. The purchase amount will be deposited into your account within four days. Is the bike damaged? Together with you, we will determine whether you will receive the full amount back.

To make a collection appointment, please contact us by sending an email to info@astonic-rides.nl or by calling 0183 201 043. Mention your order number in the email.

Custom items cannot be returned for obvious reasons.

Maintenance and service

Can I remove the battery from my Astonic E-fatbike?

Yes, the battery can be removed from the bicycle so that you can charge it indoors. (Your battery has a lock for obvious security reasons.)

Where can I go for service or maintenance?

You are most welcome in the Astonic workshop for maintenance and service. You can also take your bike to one of our sales points (click on ‘Dealers’ under the heading ‘Contact’). Also, we offer the option of having service and maintenance carried out at your home. If it concerns a warranty case, this is at our expense.

If you want to schedule an appointment for service or maintenance, mail us at info@astonic-rides.nl or call 0183 201 043.

Can i come for maintenance with a diffrent brand E-Fatbike?

Yes, you are welcome for maintenance with most brands of E-Fatbikes. We do not perform maintenance and service on all Ouxi models. Our parts and accessories do not fit these models and we do not support placing our child seats on these types of E-Fatbikes!

Service

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Contact

We can be reached by phone Monday through Saturday between 9:00 and 21:00. You can also send us an e-mail. 

info@astonic-rides.nl +31 (0)183 201 043
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What can we do for you?

Do you have a question about our e-rides, about your order, or do you have special requests?