Why Outstanding Customer Service Makes All the Difference

In a market flooded with electric bikes, the choices are endless. But while most brands stop at the point of sale, that's exactly where Astonic begins. We believe that an e-bike only becomes truly valuable when you can rely on a brand that grows with you. That’s why we go all in—not just to build the best e-bike, but to provide the best service. Personal, fast, and dependable. Because service isn't a bonus—it's an essential part of your riding experience.

At Astonic, you won’t deal with ticketing systems or call queues. You’ll always speak directly with someone from our team. Whether you have a question, need advice, or request service—you’ll get an expert who knows your bike and your situation. That builds trust and speeds things up.

We keep a generous supply of parts on hand. From batteries and displays to bolts and tires—everything is ready to go. This means lightning-fast service for maintenance or repairs. You'll never be stuck waiting.

Don’t live near our workshop in Spijk? No problem. Our pickup and delivery service operates throughout the Netherlands. For maintenance, upgrades, or adjustments, we collect your Astonic and return it ready to ride.

Does your bike need to stay with us for a few days? No worries. We provide a free loan bike so you stay mobile. That’s what good service means—ensuring your daily rides continue without interruption.

Our customers love not just our bikes, but especially our service. We consistently receive top ratings on Google Reviews—with praise for our personal touch, thoughtful approach, and quick response. That says everything about how we work: honest, caring, and committed.

In a world where bikes are becoming smarter, faster, and more complex, service is more important than ever. We build bikes that last. But more importantly, we make sure you can always count on us.

At Astonic, you’re never alone. You’re not just buying a bike—you’re choosing a partner who thinks ahead, stays connected, and is always there for you.

Want to experience it yourself? Book a test ride or maintenance appointment and discover our unique service.

Astonic – More than an e-bike. Your partner on wheels.