FAQ

Frequently Asked Questions

Electric fatbikes are indispensable nowadays. Are you planning to purchase a fat bike? You should look at Astonic! Because we develop and assemble our electric fatbikes ourselves, there is no one who can inform you better than us. We have been asked many questions before. We have listed these questions and the answers below. If your question is not listed, please do not hesitate to contact us.

What is the delivery time of the fat bike?

We usually deliver within two or three days. In any case, it never takes longer than seven days. If you order a fat bike, we will call you to schedule a delivery appointment. Our fat tire electric bicycles are delivered by our own carriers.

If you want a custom item, delivery time will of course be a little bit longer.

what is the delivery time of a pre-order fatbike

The delivery time of a Pre-order Fatbike is between 6 and 10 weeks on average. Of course, delivery times may vary. If you want to be sure of the expected delivery time, you can always mail or call for information.

Do I still have to tinker before I can hit the road?

You don't have to tinker yourself, your electric fat bike is delivered fully assembled. After a short explanation from our transporter you can set off immediately!

What is the delivery time on accessories?

If you order an accessory that we have in stock, it will be shipped the same day. This way you will have it within 2 or 3 working days.

How do I know which Astonic fatbike is best for me?

If you are not sure which Astonic e-bike with fat tires suits you best, visit our Astonic showroom. Here you can extensively test all models of fat bikes. We also offer the possibility to schedule a free test drive at your home. Of course we cannot bring all fatbike models.

I am 2 metres tall will I also fit on your fatbike?

Of course you will fit on an Astonic e-fat bike, our Sky High models are specially designed to provide comfort for people over 200 cm tall.

Are all your fatbike models allowed on public roads?

No, the E250 watt models are 100% street legal and are allowed on public roads without insurance. All E750 watt models are only meant for use on private property, at events, competitions at the designated location.

Can I buy an Astonic E-fat bike on installment?

You can buy your Fatbike from us with in3, you pay off your Fatbike in three equal instalments without interest or BKR registration. There are also various options for leasing your Fatbike, both business and private.

Checking out an Astonic E-fat bike with In3 how does it work?

In3 - Pay in 3 instalments with 0% interest

Prefer not to pay for your purchase in one go? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three instalments with no extra costs. So you can buy your favourite product within your budget. The minimum order amount is €100 and the maximum order amount is €3,000. 

 Prior to payment, in3 performs a super-fast data check. In the unlikely event that your payment request is not authorised, you can contact in3 or choose another payment method. Want more information about in3? Then visit: www.payin3.nl.

 How does it work?  If you choose in3, you will pay the full amount in three equal parts within 60 days. On the day of your order, you pay the first part via iDeal and your purchase will be shipped. 30 days later you pay the second part and 30 days later again the third part. This way, you don't have to spend a lot in one go. You will receive an e-mail as soon as you need to make a new payment. How convenient!

 Choose & check:

Choose in3 at checkout, the system does a super-fast data check.

 1st payment & shipping:

You make your first payment immediately and the order is placed.

 2nd & 3rd payment:

Within 30 days you make the second payment and within 60 days you make the third payment

What are the shipping costs?

A fat bike is always shipped for free in the Netherlands.

If you order accessories, you pay € 7.95 shipping costs within the Netherlands. Orders with an order value upwards of €150 are shipped free of charge within the Netherlands.

Where can I go for service or maintenance?

You are most welcome in the Astonic workshop for maintenance and service. You can also take your bike to one of our sales points (click on ‘Dealers’ under the heading ‘Contact’). Also, we offer the option of having service and maintenance carried out at your home. If it concerns a warranty case, this is at our expense.

If you want to schedule an appointment for service or maintenance, mail us at info@astonic-rides.nl or call 0183 201 043.

Can I remove the battery from my Astonic fat bike?

Yes, the battery can be removed from the bicycle so that you can charge it indoors. (Your battery has a lock for obvious security reasons.)

I am not 100% happy with the bike. Can I return it?

Are you not satisfied with your Astonic fat bike? You can return the bicycle within 14 days without giving any reason. We charge €75 to collect the bike at your place. Returning the bike to us is of course free of charge. The purchase amount will be deposited into your account within four days. Is the bike damaged? Together with you, we will determine whether you will receive the full amount back.

To make a collection appointment, please contact us by sending an email to info@astonic-rides.nl or by calling 0183 201 043. Mention your order number in the email.

Custom items cannot be returned for obvious reasons.

How long does the warranty last?

The warranty on your Astonic e-fatbike is 24 months. Wear parts are excluded from this.

If you would like to read our general terms and conditions or extended warranty conditions, click on the 'Terms and Conditions' link at the bottom left of our website.

How do I return a product?

Are you not satisfied with your purchase from Astonic or does the purchased part not fit your Fatbike? Too bad, but of course that's possible. You can return purchased items within 14 days without giving any reason. The purchase amount will be credited to your account within four days after we have received the returned item. Shipping cost will not be returned.

Register your return at Astonic via email info@astonic-rides.nl and state in the email the items that will be returned, your order number and the bank account number to which the amount must be refunded. Only undamaged and unused items are eligible for return.

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Contact

We can be reached by phone Monday through Saturday between 9:00 and 21:00. You can also send us an e-mail. 

info@astonic-rides.nl
+31 (0)183 201 043
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What can we do for you?

Do you have a question about our e-rides, about your order, or do you have special requests?