Electric fatbikes are indispensable nowadays. Are you planning to purchase a fat bike? You should look at Astonic! Because we develop and assemble our electric fatbikes ourselves, there is no one who can inform you better than us. We have been asked many questions before. We have listed these questions and the answers below. If your question is not listed, please do not hesitate to contact us.
We usually deliver within two or three days. In any case, it never takes longer than seven days. If you order a fat bike, we will call you to schedule a delivery appointment. Our fat tire electric bicycles are delivered by our own carriers.
If you want a custom item, delivery time will of course be a little bit longer.
The delivery time of a Pre-order Fatbike is between 6 and 10 weeks on average. Of course, delivery times may vary. If you want to be sure of the expected delivery time, you can always mail or call for information.
You don't have to tinker yourself, your electric fat bike is delivered fully assembled. After a short explanation from our transporter you can set off immediately!
If you order an accessory that we have in stock, it will be shipped the same day. This way you will have it within 2 or 3 working days.
If you are not sure which Astonic e-bike with fat tires suits you best, visit our Astonic showroom. Here you can extensively test all models of fat bikes. We also offer the possibility to schedule a free test drive at your home. Of course we cannot bring all fatbike models.
Of course you will fit on an Astonic e-fat bike, our Sky High models are specially designed to provide comfort for people over 200 cm tall.
Click here or call us on 0183 201 043
No, the E250 watt models are 100% street legal and are allowed on public roads without insurance. All E750 watt models are only meant for use on private property, at events, competitions at the designated location.
You can buy your Fatbike from us with in3, you pay off your Fatbike in three equal instalments without interest or BKR registration. There are also various options for leasing your Fatbike, both business and private.
In3 - Pay in 3 instalments with 0% interest
Prefer not to pay for your purchase in one go? Then use in3: the only spread payment method with 0% interest. You pay the purchase amount in three instalments with no extra costs. So you can buy your favourite product within your budget. The minimum order amount is €100 and the maximum order amount is €3,000.
Prior to payment, in3 performs a super-fast data check. In the unlikely event that your payment request is not authorised, you can contact in3 or choose another payment method. Want more information about in3? Then visit: www.payin3.nl.
How does it work? If you choose in3, you will pay the full amount in three equal parts within 60 days. On the day of your order, you pay the first part via iDeal and your purchase will be shipped. 30 days later you pay the second part and 30 days later again the third part. This way, you don't have to spend a lot in one go. You will receive an e-mail as soon as you need to make a new payment. How convenient!
Choose & check:
Choose in3 at checkout, the system does a super-fast data check.
1st payment & shipping:
You make your first payment immediately and the order is placed.
2nd & 3rd payment:
Within 30 days you make the second payment and within 60 days you make the third payment
A fat bike is always shipped for free in the Netherlands.
If you order accessories, you pay € 7.95 shipping costs within the Netherlands. Orders with an order value upwards of €150 are shipped free of charge within the Netherlands.
You are most welcome in the Astonic workshop for maintenance and service. You can also take your bike to one of our sales points (click on ‘Dealers’ under the heading ‘Contact’). Also, we offer the option of having service and maintenance carried out at your home. If it concerns a warranty case, this is at our expense.
If you want to schedule an appointment for service or maintenance, mail us at info@astonic-rides.nl or call 0183 201 043.
Yes, the battery can be removed from the bicycle so that you can charge it indoors. (Your battery has a lock for obvious security reasons.)
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Are you not satisfied with your Astonic fat bike? You can return the bicycle within 14 days without giving any reason. We charge €75 to collect the bike at your place. Returning the bike to us is of course free of charge. The purchase amount will be deposited into your account within four days. Is the bike damaged? Together with you, we will determine whether you will receive the full amount back. To make a collection appointment, please contact us by sending an email to info@astonic-rides.nl or by calling 0183 201 043. Mention your order number in the email. Custom items cannot be returned for obvious reasons. |
The warranty on your Astonic e-fatbike is 24 months. Wear parts are excluded from this.
If you would like to read our general terms and conditions or extended warranty conditions, click on the 'Terms and Conditions' link at the bottom left of our website.
Are you not satisfied with your purchase from Astonic or does the purchased part not fit your Fatbike? Too bad, but of course that's possible. You can return purchased items within 14 days without giving any reason. The purchase amount will be credited to your account within four days after we have received the returned item. Shipping cost will not be returned.
Register your return at Astonic via email info@astonic-rides.nl and state in the email the items that will be returned, your order number and the bank account number to which the amount must be refunded. Only undamaged and unused items are eligible for return.
We can be reached by phone Monday through Saturday between 9:00 and 21:00. You can also send us an e-mail.
Do you have a question about our e-rides, about your order, or do you have special requests?
